Responsible Gaming at eq99 — Play Smart, Stay in Control
eq99 believes that gambling should be an enjoyable form of entertainment — never a source of stress, financial hardship, or harm. Our responsible gaming programme gives every Bangladeshi player the tools, information, and support they need to maintain healthy habits and stay in full control of their gaming experience.
Gambling Should Always Be Entertainment
At eq99, responsible gaming is not a footnote — it is a core part of how we operate. We have built a comprehensive player protection framework that covers every stage of a player's journey, from the moment they register an account right through to long-term usage patterns. Our team actively monitors for signs of problematic behaviour and steps in proactively where needed.
We understand that the thrill of cricket betting, live casino tables, slots, bingo, and crash games can be genuinely exciting. The BPL, IPL, T20 World Cup, and live roulette all create moments of real engagement. But eq99 is committed to ensuring that excitement stays healthy and within limits that every player is comfortable with.
Every eq99 account comes with built-in responsible gaming controls that you can activate at any time directly from your account settings. No waiting period, no approval process — most limits take effect immediately to protect you right when you need it.
If you ever feel that gambling is ceasing to be fun and is starting to feel like a compulsion, please use the tools described on this page or contact our support team at [email protected] — available 24 hours a day, 7 days a week, Bangladesh Standard Time.
All responsible gaming tools on eq99 are available free of charge and can be activated instantly from your account dashboard. No fees, no delays, no judgment.
Your Responsible Gaming Toolkit
Six powerful tools designed to keep your eq99 experience safe, balanced, and fully in your hands.
Deposit Limits
Set a maximum daily, weekly, or monthly deposit cap in BDT directly from your account settings. Once a deposit limit is in place, eq99 will automatically decline any deposit request that would exceed it. You can reduce your limit at any time with immediate effect. Increasing a limit requires a mandatory 7-day cooling-off period to prevent impulsive decisions.
Loss Limits
Define the maximum amount in BDT you are willing to lose over a set period — daily, weekly, or monthly. When your net losses for that period reach your chosen threshold, eq99 will prevent you from placing further wagers until the period resets. Loss limits are one of the most effective tools for managing your bankroll responsibly.
Session Time Limits
Choose how long you want each gaming session to last — from 30 minutes to several hours. eq99 will display a visible on-screen reminder when your session limit is approaching and will automatically log you out when the time is reached. Session limits help you stay aware of how long you have been playing and prevent time from slipping by unnoticed.
Time-Out (Cooling-Off)
If you need a short break from gambling, activate a time-out period of 24 hours, 48 hours, 1 week, or up to 6 weeks. During a time-out your account is temporarily suspended — you cannot log in, place bets, or make deposits. The time-out cannot be reversed early, giving you a genuine, enforced break. Withdrawals of existing balances remain available during a time-out period.
Self-Exclusion
Self-exclusion is a longer-term measure for players who feel they need a significant break from gambling. You can exclude yourself for 6 months, 1 year, 3 years, or permanently. During self-exclusion your account is fully deactivated and cannot be reactivated before the exclusion period ends. eq99 will also suppress all marketing communications to your registered contact details for the duration.
Reality Checks
Enable periodic reality-check notifications that pop up at intervals you choose — every 30, 60, or 90 minutes. Each notification shows you how long you have been playing, how much you have deposited in the current session, and your net result. Reality checks are a gentle but effective reminder to pause, reflect, and decide consciously whether to continue or step away.
Strictly 21+ — No Exceptions
eq99 operates a strict minimum age policy. You must be 21 years of age or older to register an account, make a deposit, place a bet, or play any game on the eq99 platform. This policy applies to all players in Bangladesh without exception, regardless of the game type or betting market.
During the registration process, every applicant must declare that they are aged 21 or above. eq99 reserves the right to request identity verification documents — including a National ID card, passport, or other government-issued photo ID — at any stage to confirm a player's age. Any account where the player is found to be under 21 will be immediately suspended, all funds will be held pending review, and access will be permanently denied.
We strongly encourage parents and guardians to use parental control software on shared devices to prevent minors from accessing online gambling platforms. If you suspect that a person under the age of 21 has registered on eq99, please contact our support team immediately at [email protected] so that we can investigate and act swiftly.
Under-21 Access is Strictly Prohibited
Any player found to be under the age of 21 will have their account immediately suspended. eq99 takes underage gambling extremely seriously and uses identity verification tools to enforce this policy at all times.
How We Verify Age
Age Declaration at Registration
Every new player must confirm they are 21 or older when creating their eq99 account.
KYC Document Submission
Players are required to submit a government-issued photo ID (National ID, passport) to complete full account verification.
Manual Review
Our verification team reviews all submitted documents. Accounts remain in restricted status until verification is confirmed.
Ongoing Monitoring
eq99 monitors account activity for any signs of underage access and re-verifies players when risk indicators are detected.
Recognising Problem Gambling
Gambling becomes a problem when it starts to negatively affect your finances, relationships, mental health, or daily responsibilities. Take a moment to honestly consider these questions.
Do you find yourself gambling with money that was set aside for essential expenses such as rent, bills, food, or family needs?
Do you feel the need to bet increasingly larger amounts of money in order to experience the same level of excitement?
Have you tried to cut back on or stop gambling but found that you were unable to do so despite your best efforts?
Do you find yourself returning to gambling shortly after a loss, with the intention of winning back the money you lost ("chasing losses")?
Have friends, family members, or colleagues expressed concern about the amount of time or money you spend gambling?
Do you feel restless, irritable, or anxious during periods when you are not gambling or when you are unable to access gambling platforms?
Has gambling caused you to neglect work, education, family responsibilities, or other important areas of your life?
If You Answered Yes to Any of These
Answering "yes" to one or more of these questions may indicate that gambling is becoming problematic. You are not alone — many players experience these feelings at some point. The most important step is to act early, before the situation escalates.
What to Do Next
Contact eq99 Support: Reach our responsible gaming team at [email protected]. We are available 24/7 (Bangladesh Standard Time) and will help you activate any of the protective tools described on this page.
Set Limits Immediately: Log in to your eq99 account and navigate to the Responsible Gaming section of your account settings to activate deposit limits, session limits, or a time-out.
Take a Break: Activate a time-out or self-exclusion period to give yourself time and space to reflect without the pressure of having access to your account.
Seek External Help: Speaking with a counsellor or mental health professional who specialises in gambling-related issues can be a transformative step. eq99 supports and encourages players to seek professional help whenever they feel it is needed.
How to Activate Your Protection Tools
Activating responsible gaming tools on eq99 is straightforward and takes less than two minutes. All tools are accessible directly from your account dashboard — no need to contact support unless you prefer to do so.
Remember: reducing limits, activating time-outs, and initiating self-exclusion take effect immediately. Increasing a limit requires the mandatory 7-day cooling-off period. This asymmetry is intentional — it ensures that protective measures are instant while expansions require deliberate, considered action.
Log In to Your eq99 Account
Access your account at eq99.io using your registered username and password. If you are having difficulty logging in, contact our 24/7 support team at [email protected].
Navigate to Account Settings
Click on your profile icon at the top right corner of the screen and select "Account Settings" from the dropdown menu.
Select "Responsible Gaming"
Within Account Settings, locate the "Responsible Gaming" tab. All available tools — deposit limits, loss limits, session limits, time-out, self-exclusion, and reality checks — are listed here.
Choose and Configure Your Tool
Select the tool you wish to activate, enter your preferred values (e.g., daily deposit limit of ৳500), and confirm your selection. The tool will activate immediately for protective measures.
Receive Confirmation
A confirmation message will appear on screen and a confirmation email will be sent to your registered address. Keep this for your records. Contact [email protected] if you do not receive confirmation within 10 minutes.
How eq99 Protects Every Player
Beyond the tools available to players directly, eq99 maintains platform-level safeguards to promote a safe and responsible environment for all.
Proactive Monitoring
eq99's responsible gaming team actively monitors player account data for behavioural patterns that may indicate problematic gambling — such as rapid loss chasing, sudden large deposits, or dramatically increased session frequency. When risk indicators are detected, our team will reach out proactively to offer support and information about available tools.
Responsible Marketing
eq99 does not send promotional materials to players who are currently on a time-out, under self-exclusion, or who have opted out of marketing communications. We do not target our advertising at audiences who may be vulnerable, and we do not present gambling as a solution to financial difficulty or as a guaranteed source of income.
Secure Platform
All data on eq99 is protected with 256-bit SSL/TLS encryption. Our platform undergoes regular independent security audits and penetration testing. Financial transactions via bKash, Nagad, Rocket, and Upay are processed through secure, encrypted payment channels. Player funds are kept separate from operational funds at all times.
Fair Play Certified
All games available on eq99 — including slots from Pragmatic Play and NetEnt, live casino titles from Evolution Gaming and Ezugi, and crash games from Spribe — use certified Random Number Generators (RNGs) and are subject to regular fairness audits. Players can trust that all outcomes are genuinely random and not manipulated.
Trained Support Team
Every member of the eq99 customer support team receives training in responsible gambling awareness and is equipped to assist players who may be experiencing difficulties. Support is available 24 hours a day, 7 days a week, in Bangladesh Standard Time. Reach us at [email protected] and expect a compassionate, non-judgmental response.
Transparent Terms
eq99 publishes clear, plain-English terms and conditions for all bonuses, promotions, and platform rules. We do not bury wagering requirements in fine print. Our full Terms & Conditions and this Responsible Gaming policy are accessible from every page of the site so that players always have easy access to the information they need.
You Are Not Alone — Support Is Always Here
If you are concerned about your own gambling or the gambling of someone close to you, please reach out. eq99's responsible gaming support team is available around the clock and will treat every enquiry with complete confidentiality and sensitivity. There is no shame in asking for help — it is the strongest and most responsible thing you can do.
Email Support
Send your responsible gaming request or concern to our dedicated support address. We respond within 24 hours, typically much sooner.
[email protected]24/7 Availability
Our support team operates around the clock, every day of the year including Eid, public holidays, and weekends — in Bangladesh Standard Time (UTC+6).
Always available — BST (UTC+6)Confidential & Secure
All responsible gaming enquiries are handled with strict confidentiality. Your personal data and the details of your request will never be shared outside the support team.
Fully confidential — no judgmentReady to Play — Safely and in Control?
When gambling stays fun, it is one of the most entertaining experiences available online. Explore eq99's full range of games — BPL cricket betting, 800+ certified slots, live casino tables, bingo, and crash games — all in BDT via bKash, Nagad, and Rocket. 21+ only. Always play within your means.