Your Privacy at eq99 — Our Commitment to You

1 Introduction

eq99 is committed to protecting the privacy and personal data of every player who uses our online betting and casino platform. We operate in compliance with applicable data protection principles and have designed our data practices to be transparent, fair, and proportionate to the services we provide.

This Policy applies to all personal data collected through the eq99 website at eq99.io, all associated mobile interfaces, customer support channels, email communications, and any other touchpoint through which you interact with eq99. It covers data collected from registered players, prospective players who browse the site without registering, and individuals who contact our support team.

This Policy should be read in conjunction with the eq99 Terms & Conditions, which are available at eq99.io/terms-conditions and are incorporated by reference. In the event of any conflict between this Policy and the Terms & Conditions on data protection matters, this Policy shall prevail.

If you have questions about this Policy or wish to exercise any of the rights described in Section 9, please contact us using the details provided in Section 13.

2 Personal Data We Collect

eq99 collects personal data in several categories depending on how you interact with our platform. The categories of data we collect include:

Identity Data: Full legal name, date of birth, gender, nationality, and copies of government-issued identification documents (such as National ID card or passport) submitted during the identity verification process.

Contact Data: Email address, mobile phone number, and residential address including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or other), district, and postcode.

Account Data: Username, encrypted password, account preferences, communication settings, responsible gaming limit settings, and self-exclusion status.

Financial Data: Payment method type (bKash, Nagad, Rocket, Upay, Visa, Mastercard), mobile wallet numbers or partial card details (we do not store full card numbers on our servers), transaction history, deposit amounts in BDT, withdrawal requests, and bonus balance records.

Gaming Activity Data: Betting history, game session records, wager amounts, game outcomes, cash-out events, bonus usage, and responsible gaming tool activations.

Technical Data: IP address, device type, operating system, browser type and version, screen resolution, time zone settings, and unique device identifiers.

Usage Data: Pages viewed on eq99.io, navigation paths, search queries within the platform, time spent on individual pages, click data, and session duration.

Communications Data: Records of all communications between you and the eq99 support team, including live chat transcripts, emails, and support ticket records.

3 How We Collect Your Data

eq99 collects personal data through the following channels:

• Direct submission: Data you provide when registering an account, completing identity verification, making a deposit or withdrawal, contacting customer support, or participating in promotions.
• Automated technologies: Data collected automatically when you access eq99.io, including via cookies, server logs, web beacons, pixel tags, and similar tracking technologies. See Section 6 for full details on our cookie practices.
• Third-party sources: Data received from identity verification service providers (to confirm your identity and age), payment processors (to confirm transaction status), and fraud-prevention services (to identify suspicious activity patterns).
• Device and browser signals: Technical information transmitted automatically by your browser or device when you visit eq99.io, including IP address, device type, and browser configuration.

eq99 does not knowingly collect data from persons under the age of 21. If we become aware that data has been collected from a person under 21, we will delete that data immediately and close the associated account.

4 How We Use Your Personal Data

eq99 processes your personal data for the following purposes, each of which rests on a defined lawful basis:

• Account creation and management: To register your account, verify your identity, and provide access to eq99's services. Lawful basis: performance of contract.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records. Lawful basis: performance of contract.
• Identity and age verification: To confirm that you meet the minimum age requirement of 21 years and to comply with applicable know-your-customer (KYC) obligations. Lawful basis: legal obligation and legitimate interests.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, money laundering, account abuse, and other prohibited conduct. Lawful basis: legitimate interests and legal obligation.
• Responsible gaming: To monitor gaming behaviour, apply player-requested limits, and identify players who may be experiencing gambling-related difficulties. Lawful basis: legitimate interests and legal obligation.
• Customer support: To respond to queries, resolve complaints, and maintain records of support interactions. Lawful basis: performance of contract and legitimate interests.
• Personalisation: To tailor your platform experience, including game recommendations and promotional offers relevant to your activity. Lawful basis: legitimate interests (where not overridden by your preferences).
• Marketing communications: To send promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications. Lawful basis: consent.
• Legal compliance: To fulfil obligations imposed by applicable laws, including financial reporting requirements and responses to lawful requests from regulatory authorities. Lawful basis: legal obligation.
• Platform improvement: To analyse usage patterns, diagnose technical issues, and develop and improve eq99's products and services. Lawful basis: legitimate interests.

5 Data Sharing & Third Parties

eq99 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share personal data only in the following limited and controlled circumstances:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, and Mastercard processors receive the minimum data necessary to authenticate and complete financial transactions. These providers are bound by their own privacy obligations and may not use your data for any other purpose.
• Identity verification providers: Regulated KYC and age-verification service providers receive identity documents and personal details solely for the purpose of confirming that you meet eq99's eligibility requirements. All such providers operate under binding data processing agreements.
• Fraud prevention and security services: Specialist fraud-detection platforms receive anonymised or pseudonymised behavioural signals to identify patterns associated with fraudulent activity, money laundering, or account abuse.
• Game content providers: Licensed game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive your Player ID and session data to facilitate gameplay. These providers are contractually prohibited from using that data for any purpose beyond providing their gaming services to eq99 players.
• Legal and regulatory authorities: eq99 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required by applicable law, a valid legal order, or where disclosure is necessary to protect the safety of our players or the public.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of eq99's business, player data may be transferred to the acquiring entity subject to equivalent data protection obligations.

6 Cookies & Tracking Technologies

eq99 uses cookies and similar tracking technologies on eq99.io to deliver a functional, secure, and personalised platform experience. Cookies are small text files placed on your device by your browser when you visit our site. The types of cookies we use are as follows:

• Strictly necessary cookies: Required for the platform to function correctly. These include session authentication tokens, security cookies, and load-balancing cookies. These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences such as language settings, game favourites, and responsible gaming limits you have configured. These improve your experience but are not essential to platform operation.
• Analytics cookies: Collect anonymised data about how players navigate eq99.io — which pages are visited most frequently, where users enter and exit the site, and how long sessions last. This data is used solely to improve our platform and is not linked to your personal identity.
• Security and fraud-prevention cookies: Help us identify and block suspicious activity, including automated bot traffic and attempts to access accounts from unrecognised devices or locations.

You can control cookie preferences through your browser settings at any time. Disabling strictly necessary cookies will impair your ability to log in and use the eq99 platform. Disabling analytics or functional cookies will not prevent you from accessing the platform but may reduce the quality of your experience.

eq99 does not use third-party advertising cookies or retargeting pixels that track your behaviour across external websites.

7 Data Retention

eq99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected and to comply with our legal obligations. The following general retention periods apply:

• Active account data: Retained for the full duration of your account's active status plus a period of five (5) years following account closure, to meet anti-money-laundering record-keeping obligations.
• Transaction records: Financial transaction records, including deposit and withdrawal histories, are retained for a minimum of five (5) years from the date of the transaction in accordance with applicable financial regulations.
• Identity verification documents: Copies of government-issued ID and supporting documents are retained for five (5) years following account closure or the completion of the verification process, whichever is later.
• Customer support records: Support ticket histories and communications are retained for three (3) years from the date of the last interaction.
• Marketing consent records: Records of your marketing opt-in or opt-out preferences are retained for the duration of your account plus three (3) years, to enable us to demonstrate compliance.
• Anonymised analytics data: Aggregated, anonymised usage data that cannot be linked back to an individual may be retained indefinitely for platform improvement purposes.

Following the expiry of applicable retention periods, personal data is securely deleted or irreversibly anonymised. You may request early deletion of non-essential data at any time; however, deletion requests for data that we are legally required to retain will not be fulfilled until the mandatory retention period expires.

8 Data Security

eq99 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and eq99 servers.
• Encryption of sensitive data at rest, including password hashes, financial records, and identity documents.
• Role-based access controls limiting staff access to personal data to those who require it to perform their job functions.
• Multi-factor authentication requirements for all internal system access by eq99 personnel.
• Regular security audits, penetration testing, and vulnerability assessments conducted by independent security specialists.
• Intrusion detection systems and 24/7 security monitoring of all platform infrastructure.
• Secure data centres with physical access controls, redundant power supplies, and environmental protection systems.

While eq99 takes every reasonable precaution to protect your data, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, eq99 will notify you without undue delay and will take all necessary remediation steps.

9 Your Data Rights

As an eq99 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team using the details in Section 13. We will respond to all valid requests within 30 calendar days.

• Right of access: You may request a copy of the personal data eq99 holds about you, along with information about how it is processed.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update most account information directly from your account profile.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (for consent-based processing), or where processing is unlawful. This right does not apply where retention is required by law.
• Right to restrict processing: You may ask us to pause the processing of your data in certain circumstances — for example, while we verify the accuracy of data you have disputed.
• Right to data portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing based on legitimate interests, including profiling for personalisation purposes. You also have an absolute right to object to processing for direct marketing purposes at any time.
• Right to withdraw consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

eq99 will not charge a fee for handling data rights requests in ordinary circumstances. We reserve the right to charge a reasonable administrative fee for requests that are manifestly unfounded or excessive, or to decline such requests in those circumstances.

10 Protection of Minors

The eq99 platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. Our registration process includes mandatory age declaration, and identity verification procedures are applied to confirm that players meet the minimum age requirement.

If we become aware or have reasonable grounds to believe that personal data has been collected from a person under the age of 21, we will immediately suspend the associated account, delete the personal data in question, and retain only the minimum records necessary to prevent re-registration by that individual.

Parents and guardians who believe that a minor may have registered on the eq99 platform should contact our support team immediately at the email address listed in Section 13. We will investigate and act on all such reports as a matter of urgency.

11 International Data Transfers

eq99 primarily processes and stores personal data within secure data centre infrastructure. Where it is necessary to transfer personal data to service providers located outside Bangladesh — for example, to international payment processors or identity verification platforms — eq99 ensures that such transfers are conducted under appropriate safeguards. These safeguards include contractual clauses that require recipient organisations to maintain data protection standards consistent with those described in this Policy.

eq99 does not transfer personal data to jurisdictions that do not offer an adequate level of data protection without first implementing appropriate safeguards and conducting a transfer impact assessment. By using the eq99 platform and consenting to this Policy, you acknowledge that your data may be transferred internationally in these controlled and protected circumstances.

12 Changes to This Privacy Policy

eq99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we provide. When we make material changes to this Policy, we will notify registered players by email (to the address associated with your account) and will publish the revised Policy on this page with an updated effective date.

Minor or administrative updates that do not materially affect your rights may be made without direct notification; the updated Policy will be published on this page. We encourage you to review this Policy periodically to remain informed about how we protect your data.

Your continued use of the eq99 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes to this Policy, you should cease using the platform and may request account closure as described in the Terms & Conditions.

This Privacy Policy was last reviewed and updated on 1 January 2026.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way eq99 handles your personal data, please contact our Data Privacy team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Subject line: Privacy Request — [Your Username]
• Response time: Within 30 calendar days of receipt of a valid request
• Support hours: 24/7, Bangladesh Standard Time (UTC+6)

When submitting a data rights request, please include your registered username and a clear description of your request to allow us to process it efficiently. We may require you to verify your identity before fulfilling access, rectification, or erasure requests to ensure we are acting on the instructions of the legitimate account holder.